Where Good Ideas Come From

by Rebecca Cochran

I read a neat story about Franz Schubert (1797–1828), the Viennese composer who wrote more than 600 songs, plus much chamber and orchestral music during his way-too-short lifespan. Schubert is one of my personal favorites.

An old-fashioned manual burr-mill coffee grinder.

An old-fashioned manual burr-mill coffee grinder. (Photo credit: Wikipedia)

He was reportedly very disciplined in composing, working diligently every morning, nearly without fail. When a student once asked what his secret was, Schubert replied simply, “When one piece is finished, I begin another.”

One day, however, when his friend the German composer and conductor, Franz Lachner came calling unexpectedly, Schubert was not in the mood for work. He suggested to Lachner, “Let’s have some coffee.” Schubert then hauled out his most prized possession, an old coffee mill. He carefully measured the coffee beans, then took off his glasses and started grinding.

Within moments, Schubert exclaimed, “I’ve got it! I’ve got it! You rusty little machine!” He threw the coffee mill into the corner, sending the beans flying. “What have you got?” asked Lachner.

“This coffee mill is a wonderful thing,” explained Schubert excitedly. “Melodies and themes come flying in. You see, it’s the ra-ra-ra, that’s what! You search for days for an idea, and the little machine finds it in a second!” And, he began singing the themes of what would become the String Quartet in D minor, Death and the Maiden, which Lachner faithfully wrote down.

Apparently, even Schubert benefitted from the occasional change in his morning routine. This little story is an excellent example of how some of our best ideas can come from the most unlikely places.

Coffee anyone?

Reference: The Book of Musical Anecdotes, by Norman Lebrecht, published by The Free Press, 1985

10 Tips for Networking at Starbucks

CafeI love coffee. I love strong, bold coffee. Starbucks is my cup of choice. I head over to my corner location every morning, rain, sleet, snow or shine. But, it’s not just about the coffee…

For me, it’s also about networking. As a small business owner, Starbucks has become an integral part of my workday. By spending a mere 10 minutes at Starbucks each morning, I’ve grown my business exponentially.

Here are 10 insider tips for making Starbucks your killer networking app:

  1. Choose well. Scope out various Starbucks locations to determine the best fit for what you want to accomplish. If you want to network with business owners, choose a location in an area close to (or enroute to) the types of companies you wish to do business with. Chances are, those business owners are making a coffee stop, too.
  2. Be consistent. Once you select your prime location, visit it consistently. When you become a regular, you’ll begin to develop relationships with other regulars.
  3. Scope out your prospects. Not unlike how we learn to observe and listen as we develop our social networking strategies, I recommend observing and listening to other Starbucks customers for a while. This will help you determine who the regulars are, who your first networking targets might be and how to approach them.
  4. Make your first move at the bar. Of course, I’m referring to the condiments bar. In the short time that it takes to add cream and sugar to your cup, you can break the ice with many an interesting prospect. “Coffee: my one and only vice” works well for me. You may only get a grunt or a “have a nice day” out of the prospect at first, but considering most people are rushing off to the office, that’s a great start.
  5. Repeat daily. Continue to “break the ice” with new prospects. Keep your pipeline full. With one such encounter daily, your pipeline will fill quickly.
  6. Move up. At a second encounter, move up to a simple “Good morning,” as a way to acknowledge that you and your prospect now have a relationship.
  7. Advance to a higher level. With a quickly filling pipeline, you’ll soon recognize opportunities to advance the conversation to an even higher level. By your third or fourth encounter, you can offer a handshake and introduce yourself. Before you know it, you’ll be exchanging business cards.
  8. Vary your arrival time. As stated earlier, when it comes to networking, consistency is key. But, it pays to vary your arrival time occasionally by +/- fifteen minutes. This will help to broaden your prospect pool and allow for more repeat encounters.
  9. Make friends with your barista. Busy though they may be in the morning, the baristas can be some of your strongest networking allies. They know most of their customers by name and therefore, can help you out in the rare instance that you forget a name or two from your growing group of prospects.
  10. Sit down. (This tip is for advanced networkers only.) Yes, I’m actually advocating that, rather than rushing off down the street with cup in hand, after leaving the condiment bar, you sit at a table and enjoy your coffee for 10 minutes. It’s a pretty simple habit to get into. Think of what 10 minutes of networking daily could do for your business. Pretty soon, you’ll be deducting your coffee costs as a true business expense!

Tunnel Vision Can Be a Good Thing

Green logo used from 1987-2010, still being us...

Green logo used from 1987-2010, still being used as a secondary logo. (Photo credit: Wikipedia)

by Rebecca Cochran

OK, it’s confession time. I have been a loyal Starbucks customer for almost twenty years. Nearly every morning, I start my day with a “tall dark roast for here.” I usually enjoy it in a mug on site at whichever Starbucks location is closest to where my work (or weekend fun) takes me on any given day.

I happened to be out-of-town a few days last week and, as I was enjoying my “tall dark roast for here” at an out-of-town Starbucks location, I took some time to ponder as to exactly why I’ve remained a Starbucks customer so long. Surely, my morning “drink” is the most simple of all Starbucks orders. No matter where I am, it’s a “tall dark roast for here.” (Unfortunately, not all Starbucks locations stock “for here” mugs, I’ve discovered.) Despite all the fancy add-ins, add-ons, whips and what-have-you’s, my order is the same every morning – a “tall dark roast for here.”

What got me thinking last week is that Starbucks is a master at providing me a consistent, tall cup of dark roast coffee every morning. I’ve learned to ignore the majority of other Starbucks’ in-store offerings all these years. As a marketing professional myself, I admire Starbucks for being able to consistently cater to my one simple morning need: a “tall dark roast for here.”

I can’t think of any other retailer that has held my attention so consistently for so long. Despite all of Starbucks’ line extensions, prototypes, menu additions and subtractions, hits and misses, I find it very easy to make my way through the retail clutter each morning and order a simple “tall dark roast for here.”

Surely, Starbucks must have many customers just like me – customers who aren’t interested in a fancy brew – just a consistently good cup of coffee. Starbucks should be commended for this accomplishment. The company has never lost sight of its core product: a simple cup of coffee.

What do you think? Do you know of any other product or service provider as consistent as Starbucks is? Is there another product or service to which you’re as fiercely loyal as I am to Starbucks? I’d love to hear from you via the comment area below.

P.S. I am secretly proud that a “tall dark roast for here” is still my morning drink of choice. I enjoy starting the day simply. Bravo, Starbucks!