Don’t Forget to Listen

When was the last time you listened, really listened? Some people go through their days and never listen at all. They talk. When someone is talking to them, rather than really listening, they’re only preparing to respond.

They forget the #1 rule of listening. To listen is to be silent.

Listen. Silent.

Interesting that the two words are anagrams of one another. We can’t do the first without the second.

Talking is easy. Listening is difficult. Yet, it is only by listening that we really learn — learn what our clients’ needs are — learn to be a better friend, better spouse, better parent, better human being. And, by listening, we learn to truly appreciate the world around us.

As a musician, I’ve learned that listening makes me better at my musical craft. When I listen, really listen to my fellow musicians, on or off the stage, that’s when I really learn, really improve.

And, by truly listening, I am able to understand more about my favorite composer, J.S. Bach. Each and every time I listen to a work by Bach, I learn something new.

Don’t forget to listen.

Quality Over Quantity

LessIsMore.jpg

We’ve all heard the phrase, “Choose quality over quantity.” It’s often used in a consumer-oriented context, i.e., if we buy a few high-quality items (shoes, bathroom towels or furniture), those items will last longer and bring us more satisfaction than if we purchase a greater quantity of lower-quality goods. In fact, I can hear my dad’s voice, saying, “Less is more” and I still believe him.

Yet, “quality over quantity” also applies to how we work, how we play and how we practice.

On the work front, as a business owner, I definitely subscribe to the business model of “Less is more.” That is, I am happier (and more successful) working with a fewer number of clients at any given time. Rather than saying, “yes” to every client and project that comes along, I’ve learned to be selective, allowing myself the time to really get to know my clients and their needs. And, since I’m not overcommitted, I’m able to provide them a higher quality of service.

I can parlay this to my social life, as well. By choosing my friends carefully, I can pretty much assure that my leisure time is spent wisely. A few smart, interesting friends who challenge me and make me better are all I need.

As a marketing consultant, I have worked with business owners in a wide variety of industries. Typically, I encourage companies to limit their service offerings.

Whether on your website or in your sales pitch, instead of listing every single service you can possibly provide, my recommendation is to focus. Focus on a few key products or services that represent your core. Focus on the offerings that you do best and that you enjoy doing. Not only will you deliver at a higher quality, you’ll make the buying process easier for your prospects.

In today’s highly competitive world, less is definitely more.

by Rebecca Cochran

There Is No Wrong Way.

While walking the other day, I spied this sign. Of course, I had to walk towards it. I’ve always had a bit of a contrarian streak within me. Even as a kid, if my sisters were going one way, I went the other —just to see what would happen.

I did my entire walk the “wrong way” that day. I enjoyed crossing paths with other walkers, runners and cyclists and being able to greet them “face-to-face” with a smile or a nod. If I’d been walking the “right way,” I would have missed those human interactions, so important in today’s world.

One of my earlier posts, Walking (and Working) Backwards, came to mind. In that post, I explore some possible advantages to starting a project somewhere in “the middle” or even, at “the end.” There is certainly more than one way to approach a problem, reach a goal or generate a new idea.

On my “wrong way” walk, I recalled yet another of my earlier posts. In it, I recount “The Rules” attributed to John Cage, one of the most influential American composers of the 20th century. Many of his works disrupted the way we think about listening. To Cage, music was everywhere and could be made with anything. Chance plays a big role in many of his works.

Although Cage’s “Rules” are geared towards students and teachers, we can all learn from them. His Rule Six is my favorite. “Nothing is a mistake.” I need to remind myself of this, regularly. There is no “wrong way” to accomplish anything.

I also love the ambiguity of Rule Ten. “We’re breaking all the rules. Even our own rules.” I couldn’t agree more. Whether it pertains to our work or our play, there are no rules. We’re all learning and adapting as we go — especially lately.

There Is No Wrong Way.