Design & Thinking Documentary Redux

Design&ThinkingMarquee

Design & Thinking at the Rialto, Raleigh

by Rebecca Cochran

Last evening, I had the pleasure of a second viewing of the documentary, Design & Thinking. My initial viewing of the film was nearly a year ago at the North Carolina screening premiere in Greensboro. Last night’s screening was arranged through the Raleigh chapter of AIGA. The excellent opening remarks were given by David Burney, CEO of New Kind and former VP at Red Hat.

The film is very well done with an energizing soundtrack and inspiring interviews with designers from a variety of disciplines. I particularly enjoyed the spots featuring writer and former Dean of the Rotman School of Management, Roger Martin, IDEO’s David Kelley and Udaya Patnaik of Jump Associates. Each is a clear communicator and truly passionate about design thinking. I included excerpts from them and many others in my 2012 post on the film.

Despite some recent nay-sayers who’ve suggested that design thinking may already be a thing of the past, my take is this. It doesn’t matter what term we use (if we use one at all). What does matter is that each and every one of us, no matter what our role in business, can and should learn to be designers. In fact, we should become design do-ers. Whether we’re designing things or designing services, rapid prototyping and failing early and cheaply are the best ways to discover the customer’s true needs. Or, as Innosight’s Clayton Christensen has been reminding us for decades, how to determine the customer’s job to be done.

Bach and the Art of Design Thinking

by Rebecca Cochran

Bach.TheArtofDesignThinking

As a musician, I get this question often: “Who is your favorite composer?”

Without hesitation, my answer, for as long as I can remember, has been and forever will be, the great German Baroque composer, Johann Sebastian Bach (1685-1750). For me, there are many reasons why.

Bach’s music moves me like no other. Though challenging to play, his music is filled with pure joy. Understanding the music of Bach is a lifelong pursuit. Never static, each time I hear or play a work by Bach, I hear something new. Bach’s complex layers are constantly revealing themselves to the focused listener or student. My list could go on and on.

In addition to all of these attributes that I attach to Bach, I am convinced that Bach embraced principles of design thinking throughout his musical career. For instance:

Bach combined the analytical with the intuitive. He coupled research (listening and learning from others) with his amazing intuition, moving things forward by imagining new possibilities. Bach was a master at synthesizing past, present and future into nearly everything he wrote. Even his staunchly well-loved B Minor Mass is now believed by many to have been somewhat of an exercise that Bach used to convey his latest musical discoveries.

Bach employed iterative prototyping. Bach would often reuse his own earlier compositions, revising and improving them. He regularly created three or four versions of a single cantata movement. Referred to as parody in the classical music realm, Bach would re-work a movement from a harpsichord concerto into a cantata movement or parody a minuet from a Brandenburg Concerto in a chorale.

Bach took inspiration from a broad range of experiences and cultures. As a young man of only 20, Bach supposedly walked more than 200 miles from Arnstadt to Lübeck to hear the older, well-established organist and composer, Dietrich Buxtehude, play. Surely, ideas generated by this experience worked themselves into his music. Bach incorporated a variety of music styles from throughout Europe into his works. For example, Bach composed each of the four movements in his Partita for Unaccompanied Flute in a popular dance style of the day with German, Italian, French and English styles all represented.

Bach co-created with others. Bach knew he couldn’t go it alone. He regularly looked to others for inspiration and new ideas. One of his most frequent collaborators was the librettist, Picander. Together, they created a large volume of cantatas and other works including, most notably, the St. Matthew Passion.

Bach regularly embraced constraint as a source of creativity. Probably the most famous example of this is The Musical Offering, inarguably one of Bach’s most striking works. In 1747, upon a visit to the palace of King Frederick the Great of Prussia, the aging Bach was challenged to improvise on a difficult theme given to him by the king, himself a formidable composer. On the spot, Bach improvised a complex fugue at the keyboard. Within two months following his visit, Bach completed The Musical Offering, based entirely on Frederick’s theme. The piece was immediately printed and presented with a dedication to the king.

Bach wrote music for the people. He composed music for the enjoyment of the listener. In Bach’s words, music was “for the recreation of the mind…” Bach’s music can sound simple and elegant, yet beneath the surface exists a highly detailed system of counterpoint and fugue. In addition to his responsibilities as church organist and Kapellmeister (chapel master), Bach directed a Collegium Musicum off and on during his tenure in Leipzig. Actually founded by Telemann, this group of amateur and semi-professional musicians met for informal music making at the coffee-house of Gottfried Zimmermann. Through these performances, Bach was able to hone his skills in writing for a secular audience while giving the people of Leipzig exposure to music outside of the typical church setting. Read A Rollicking Bach Time Is Had By All in today’s New York Times for a modern-day reference to these coffee-house performances.

When we think of early examples of design thinkers, the first person often cited is inventor, Thomas Edison. Yet more than a century before Edison was born, Bach composed a set of 15 keyboard pieces in two contrapuntal parts and termed them inventions. I’m convinced that we can all learn more about design thinking by studying Bach and  listening to anything from his large output of work, be it his cantatas, oratorios, solo partitas, concertos and yes, his inventions.

Let me know what names you’d add to a list of early design thinkers.

This post was originally published in December, 2012.

My Accidental Direct Mail Lesson

by Rebecca Cochran

A couple of weeks ago, I had a minor car accident. Someone ran a stop sign and plowed into my left front bumper. Luckily, neither I nor the other driver was injured.

As this was my first (and hopefully, last) auto accident, I was unprepared for the deluge of direct mail I’d receive at my home. As soon as the police report was made public, I was inundated.Mail

As a marketing professional, I was immediately intrigued and a bit surprised. I’ve often heard (and even used) the phrase, “Your direct mail piece needs to stand out in a crowded mailbox.” And, yes, several of the envelopes I received stood out. One envelope was bright yellow. Another was red. One was thick, oversized and expensive. Several of the envelopes had the words “free gift” printed on the outside. There was one postcard (for a quick read), offering me a free biscuit if I acted today. The senders were mostly attorneys, chiropractors and auto body shops.

But, none of these envelopes or messages stood out in my mailbox.

Why? Because they all arrived on the same day. All thirteen were crammed into my small mailbox on the same day. My first reaction, since I had to work very hard to extract them from my tiny, overstuffed box, was to toss them all out immediately. They were creased, folded, torn and tattered. Instead, I decided to try to learn something from the experience of being on the receiving end of 13 simultaneous direct marketing campaigns.

Sure, a colorful envelope, a clever message, a free gift, even a biscuit might sway some to act. But, did any of the business owners consider timing? In this case, being there first was akin to not being there at all. I have to admit that I did not open a single envelope.

I wonder … If I had received a single direct mail envelope the following day, would I have opened it? Probably.

How would you have responded in a similar scenario? I’d love to hear your impressions.

This post was originally published in January, 2013.